What is your Mailing Address?

City Bulk Printing
235 S. 49^th St
Philadelphia, PA 19139

Is my work Guaranteed?
Yes, City Bulk Printing wants you to be delighted with our printing! Since monitor calibration varies, your job will run to uniform ink levels. If you find a manufacturing defect, simply contact us for return instructions. This guarantee does not cover customer errors or gangrun imperfections.

What types of file formats are acceptable?
First, make sure the resolution is set to at least 300 DPI.
Secondly, the acceptable formats are JPG, TIFF, PSD, EPS. (we also accept others, just ask and we can work something out)

Do I need to send my fonts also?
No, you should flatten your image before sending it to us (unless city bulk printing is assisting with the design layout). Please see our file setup page.

How do I send my artwork or additional artwork to City Bulk Printing
Place your order through the site and then upload your files at the end of the ordering process through our file upload section.

Instructions for sending file artwork after an order is placed or if you accidentally logged out:

• Files Sent via a Graphic Designer or 3rd Party
  have them email it with your information to cbprinting@gmail.com
  For extremely large files contact us.
• Mailing (include order information with mailing)
  City Bulk Printing
  235 S. 49^th St
  Suite B
  Philadelphia, PA 19139

Can I get a proof for my print job?
Job proofs are $100 and MUST be ordered prior to ordering a print. Just select Hard Proof in the extra order options when placing your order.
**If a proof is not ordered and/or paid for, we will not print a proof.

How do I order sizes that are not listed on the website?
When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4" flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4".

How can I receive a few samples?
Email us your request including address for samples to be mailed to!

I don't see what I want on the site!
Don't worry, we print pretty much everything just give us a call.

How many colors are included in the price?
All prices for flyers and uv coated products include FULL color printing on both the front and back also referred to as 4/4 the flyers unless otherwise specified (eg. One sided business cards).

Can I make my flyer just two colors and will I save money?
You can use as many or as little color for your job, but the price remains the same.

Can I pay you after my order has printed?
Unfortunately we must receive payment before any printing has begun. NO EXCEPTIONS!

What payment options are available?
We gladly accept PayPal, Visa, MasterCard and Discover.

If you prefer to pay with a money order, check or cash please follow these instructions:

#1 Place your order online (you must first call 215.528.5220 to get the override code for the payment page)

#2 Stop in, initiate PayPal or Mail us payment

After we receive payment and money has cleared, we will begin printing

*We also offer credit terms for companies that meet the requirements. Please inquire for more details!

I am tax exempt, what should I do?
Please make sure you fill out a tax exempt certificate and send it to us BEFORE placing your order. From that point we will mark your profile as tax exempt and no tax will be collected from you. If you place your order first without being marked as tax exempt and then attempt to send us your completed tax exempt form we will place the amount of tax collected as a store credit on your profile.

Can City Bulk Printing design my work?
Yes, please take a look at our design section and contact us for more information and pricing.

I need to STOP THE PRESSES!
This term is a myth. Once the production process begins, there is no turning back.

How do I know when my order has shipped/how do I get my tracking number?
When your order has shipped you will receive an email with your tracking.

I never received an email stating my order has shipped!
That's because it may not have left our facilities yet. Just send us an email requesting your job status.

How will I know when or where to pickup my order? (local pickup orders only)
When your order has completed production and is ready for pickup or delivery you will receive an email and a phone call and your profile order history will also be updated. When that hyperlink is clicked, a page with door-to-door directions to your local pickup office will appear. Normal pickup hours are (Mon-Fri) 2-5pm.
(Saturday pickups are also available for a small fee, but must be coordinated with your sales rep. ahead of time)

My order is scheduled for a delivery, when will it be delivered? (delivery orders only)
When your order has completed production a courier will contact you directly to schedule a delivery timeframe. It will be Monday-Friday between the hours of 3pm & 6pm.
(Saturday deliveries are by special arrangement only and the associated fees for sat. delivery are slightly higher)

No one has called me yet regarding my order completion, is it ready?!
We have a very high amount of print volume and ONLY contact customers that have requested pickup or local delivery options. If your order status says shipped and you have not been contacted by your local pickup location by 3PM (mon-fri), please contact customer support 215.528-5220

If you selected UPS or AIRPORT for your shipping option, please refrain from calling the office for your tracking number but instead, log into your profile and view your order history.

What shipping options do I have?
We primarily ship with DHL. Simply give us your deadlines, and we will work with you to get your project delivered in a timely, cost efficient manner.

What is the difference between No Coating and UV coating?
No Coating is typically selected when the customer must write on the printed piece or for mailing purposes.
UV Coating is a very slick, glossy coating applied to the printed paper surface and dried on press with ultraviolet (UV) light. The slick surface of UV coating makes it eye catching, and therefore very popular for printing the covers of paperback novels. Because UV coating can cause slight variations in match colors, consulting with an ink manufacturer or printer will yield best results.

What kind of paper do you use?
14pt C2S CardStock-This type of paper is typical for business cards, flyers and postcards and is very thick!
80lb Gloss Text-This is what brochures are typically printed on.
80lb Gloss Cover-This is typically used for the copier posters and some other products.

These are our typical house stocks and if a paper type isn't listed we can order it for you!

What are bleeds and why do I need them?
Bleed is a printing term to describe having the color/image go directly to the edge of the paper. To do this, make your document a 1/4" too big in both dimensions. For instance, if the final size is 5.5" x 8.5" then make your document 5.75" x 8.75". Draw guides on the layout that are .125" from the edge all the way around. Make sure that any photographs or backgrounds that you want to bleed go clear out to the perimeter of the document, past the guidelines. Then after we have printed your piece, we will trim off that extra .125" all the way around and you have color all the way to the edges of your piece! Please see our file setup page.

What is flyer tagging and does it apply to my job?
Flyer tagging is when a printer places a printing credit on a flyer. We put out a quality product and want credit for it! When we tag a flyer we will put "Printed by citybulkprinting.com – phone number” using a 5pt font in a very obscure location and under no circumstance do we tag business cards or reseller work. Tagging is optional...For a $25 fee you can elect a "non-tagged" flyer. Just select "No Flyer Tag" in the extra order options when placing your order.

What is your turnaround time & Do you print on the weekend?
Complete (art and payment) flyer jobs received before 5PM EST will be shipped within 48 business hours! For example, if we receive your art and payment on Tuesday before 5PM EST, your material will be ready to ship at some point on Thursday. Our print schedule goes as follows: Monday to Friday and the cutoff time is 5PM EST. We begin printing on Monday night, so the sooner we receive your order and artwork, the sooner you will receive your final product!  Extended cutoff times are available for an additional fee, contact us for more information.

What if it takes longer then your advertised turnaround time?
We strive for perfection and typically "hit the mark", but sometimes things do happen that are out of our control. If it takes longer then the advertised turnaround time for your product to leave our warehouse then we will issue a credit of 10% of the printing charges. Under NO circumstances will we take responsibility for "lost promotion" time!

What are your hours of operation?
10am-6pm Monday – Friday. We offer pickup only on Saturday by appointment for an additional fee.
Soon you will be able to place your order online 24/7/365!